This “Policy” describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information. Mobile Aid will not collect, use or disclose your personal information other than in compliance with this Policy.
By using the www.mobileaid.ae website you agree to the terms and conditions of this Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website.
Following the posting of such changes, your continued use of the www.mobileaid.ae website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.mobileaid.ae website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.
What kind of information do we collect from the Site?
We may collect personal information from you when you save or otherwise provide your personal information to us, such as by communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores in UAE. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences.
The Site is directed for use by adults. We do not knowingly collect any personal information from children under the age of 13 from the Site. Those under age 13 should not use the Site or provide us with any personal information on the Site.
For what purposes do we collect your information from the Site?
We may use your personal information collected from the Site to (1) send you or your friends, relatives or associates, products that you have ordered; (2) help us learn more about your shopping preferences; and (3) conduct marketing and performance research to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.
Do we share information collected from the Site with third parties?
If you visit the Mobile Aid website, participate in a contest, survey, promotion or special offer, or shop at Mobile Aid stores in UAE, we may share your personal information with any Mobile Aid Affiliate or franchisee, so that it can communicate with you (whether by e-mail, post or otherwise) and provide you with promotional materials and additional information about its products, services, contests, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy.
We do not sell or rent your personal information to non-affiliated third parties except as permitted by law or any Mobile Aid Affiliate. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.
We may transfer personal information to non-affiliated third parties for processing pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.
We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of us and/or our Affiliates.
How can you exercise your choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or any Mobile Aid Affiliates, or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at +971 4 2 555 212 or by writing to us at Al Hilal Building, Ground floor, Office 14, Garhoud, Dubai, United Arab Emirates. It may take up to 2 weeks to process your postal mail request, during which period you may continue to receive communications from us, or any Mobile Aid Affiliates.
How can you access or change your personal information, withdraw your consent, or make inquiries or complaints in relation to this Policy and our privacy practices?
We will ensure that the personal information collected on the Site is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, or if you have any questions or to make any complaint in relation to this Policy and our privacy practices, please contact us by writing to:
Al Hilal Building, Ground floor, Office 14, Garhoud,
Dubai, United Arab Emirates
+971 4 2 555 212
If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with us as provided above.
How long is personal information collected from the Site retained by us?
We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.
How is personal information collected from the Site secured by us?
We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Mobile Aid employee, mandatory or agent must abide by this Policy.
Last update: February 18, 2017